Responsible Gaming
at fb99 — Your Wellbeing
Comes First
fb99 is committed to providing a safe, fair, and enjoyable online betting environment for every player in Bangladesh. We offer a full range of responsible gaming tools — from deposit limits and session timers to self-exclusion — so you always stay in control of your play.
Gambling Should Always Be Entertainment
At fb99, we believe that online betting — whether on BPL cricket matches, the Bangladesh Tigers, premier live casino tables, or the latest slots from Pragmatic Play — should be a source of entertainment, not a source of financial stress or personal harm. Responsible gaming is not just a policy statement for us; it is a core operating principle that shapes how we design our platform, support our players, and intervene when something does not look right.
We know that the vast majority of our players in Dhaka, Chittagong, Sylhet, and across Bangladesh enjoy fb99 as a leisure activity within their means. For the small number of players who may find that gambling is starting to affect their daily life, relationships, or finances, fb99 provides a full suite of tools and resources to help them regain control — quickly, privately, and without judgment.
This page explains every responsible gaming feature available on the fb99 platform, how to recognise when gambling may be becoming a problem, and how to contact our dedicated support team if you need help. All responsible gaming features are available free of charge to every registered player.
Quick Self-Check: Is Your Gambling Still Healthy?
Reflect honestly on these questions. If you answer "yes" to two or more, consider using our responsible gaming tools.
fb99 Responsible Gaming Tools
Six practical tools available to every fb99 player — free, instant, and effective.
Deposit Limits
Set a daily, weekly, or monthly deposit cap on your fb99 account to ensure you never fund your Wallet beyond what you are comfortable spending. Once a limit is set, it takes effect immediately. Reducing an existing limit is instant; increasing a limit requires a 24-hour cooling-off period to prevent impulsive decisions. Limits can be set in Bangladeshi Taka (BDT) to whatever threshold works for your personal budget.
Session Time Limits
Define a maximum single-session duration for your fb99 play. When your session time limit is reached, the platform will display a clear notification prompting you to take a break. You can set session limits in 30-minute increments up to a maximum of four hours per session. This tool is especially useful for players who find that time passes quickly when engaged in live casino games or BPL betting markets.
Loss Limits
In addition to deposit limits, fb99 allows you to set a maximum net loss threshold per day, week, or month. If your net losses reach the limit you have defined, your account will be temporarily restricted from placing further bets until the relevant period resets. This is a powerful safeguard against chasing losses — one of the most common and harmful gambling patterns we observe across the Bangladesh market.
Time-Out (Short Break)
The Time-Out feature allows you to temporarily suspend your fb99 account for a short defined period — 24 hours, 48 hours, one week, or one month — without permanently closing it. During a time-out, you cannot log in, deposit, or place bets. Any pending withdrawals will still be processed normally. Time-Out is ideal if you feel you need a short rest from gambling without committing to a long-term exclusion.
Self-Exclusion
Self-exclusion is fb99's most comprehensive responsible gaming tool. When you self-exclude, your account is suspended for a minimum period of six months, one year, three years, or permanently. During the exclusion, you cannot access the platform, receive promotional communications, or create a new fb99 account. To self-exclude, contact [email protected] immediately — our team will process your request within two hours. Self-exclusion cannot be reversed before the chosen period ends.
Reality Checks
Reality Check notifications are periodic pop-up reminders that display how long your current session has been running and your net betting result for that session. You can configure Reality Check alerts at intervals of 15, 30, or 60 minutes. These reminders are designed to interrupt automatic play patterns and encourage you to make a conscious, informed decision about whether to continue your session or take a break.
How to Activate Responsible Gaming Tools
Follow these steps to set up any of the protective features on your fb99 account.
Access the fb99 platform using your registered username and password. Ensure you are on the official site fb99bet.id before entering your credentials. Never share your password with anyone else.
Navigate to the "My Account" section and select "Responsible Gaming" from the settings menu. All available tools — deposit limits, session limits, loss limits, time-out, and self-exclusion — are listed here in one place.
Choose the tool you want to activate and enter your preferred settings (e.g., a daily deposit limit of ৳5,000, a session limit of 90 minutes, or a one-week time-out). All amounts are in BDT. Review your settings carefully before confirming.
Confirm your selection — your chosen tool takes effect immediately. If you wish to self-exclude or need assistance activating any tool, contact our support team at [email protected]. We respond within two hours, seven days a week, 09:00–23:00 BST.
Recognising the Warning Signs of Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise from the inside. fb99 monitors player behaviour patterns — including unusual deposit frequency, extended session lengths, and repeated self-reversal of limit settings — to proactively identify players who may benefit from support.
If our responsible gaming team identifies concerning patterns on your account, we may reach out proactively via email to offer information and support tools. This is never punitive — it is a caring outreach that you are free to accept or decline.
Placing increasingly large bets after a losing streak in an attempt to recover lost funds is one of the most dangerous gambling behaviours. It almost always leads to greater financial loss.
Regularly spending much longer on the platform than you intended — missing meals, sleep, or family time because of gambling — is a clear sign that gambling is taking an unhealthy amount of your attention.
Using funds meant for household expenses, rent, school fees, or family needs to fund gambling is a serious warning sign that requires immediate action. Set a deposit limit or self-exclude without delay.
Using betting as a coping mechanism for anxiety, depression, loneliness, or personal problems is a harmful pattern. Gambling is entertainment, not therapy. Please seek professional support if you feel this applies to you.
Feeling the need to conceal the amount of time or money you spend gambling from family members, a partner, or friends is a strong indicator that gambling has moved beyond healthy entertainment.
If you have made repeated attempts to reduce or stop gambling but found yourself unable to follow through, this is a key indicator of problem gambling that warrants immediate use of self-exclusion and professional support.
Detailed Guide to Each Tool
Every responsible gaming tool at fb99 has been designed with real player needs in mind. Expand each section below to understand exactly how each tool works, what its limitations are, and how to make best use of it to protect your play.
Deposit limits allow you to define the maximum total amount you can deposit into your fb99 Wallet over a given time period. You can set separate limits for daily, weekly, and monthly periods — for example, a ৳2,000 daily limit alongside a ৳10,000 monthly cap.
- Limits apply to the total of all deposits across all payment methods (bKash, Nagad, Rocket, Upay, bank transfer).
- Reducing a deposit limit takes effect immediately — no waiting period.
- Increasing a deposit limit requires a mandatory 24-hour cooling-off period before the new higher limit becomes active. This prevents impulsive decisions during periods of emotional distress.
- If you reach your deposit limit, you will receive an on-screen notification and any further deposit attempts will be declined until the period resets.
- Deposit limits do not automatically carry over between accounts. If you close and re-register, your limits do not transfer — which is another reason we encourage self-exclusion over account closure for players who are struggling.
A Time-Out is a temporary account suspension of your choosing. It is designed for players who recognise they need a structured break from gambling without committing to a long-term self-exclusion.
- Available durations: 24 hours, 48 hours, 7 days, or 30 days.
- During a time-out, your account is inaccessible — you cannot log in, deposit, or place bets.
- Existing pending withdrawals are processed normally during a time-out period.
- You will not receive any promotional marketing communications during your time-out.
- A time-out cannot be shortened once activated. If you need a longer break, consider self-exclusion instead.
- After your time-out period ends, your account automatically reactivates. You will receive an email confirmation at that point.
Self-exclusion is the most robust tool available and is intended for players who have concluded that they need a significant break from gambling, or who wish to stop gambling altogether.
- Available periods: 6 months, 1 year, 3 years, or permanent/indefinite.
- Self-exclusion takes effect within two hours of your written request to [email protected].
- Once active, the exclusion cannot be reversed or shortened before the chosen period has elapsed.
- Your account will be suspended, all marketing communications stopped, and any remaining Wallet balance will be returned to your last verified payment method after any pending bets are settled.
- fb99 will make reasonable technical efforts to prevent you from creating a new account during your exclusion period. However, you also carry personal responsibility not to attempt to circumvent your own exclusion.
- To reinstate your account after a self-exclusion period, you must contact support, complete an account review, and confirm receipt of our responsible gaming information. A 48-hour cooling-off period applies before reinstatement.
Loss limits set a ceiling on the net amount you can lose over a given period. They are particularly effective for players who find that deposit limits alone are insufficient, since deposit amounts do not directly reflect net loss.
- Loss limits are calculated as net losses (total bets settled as losses minus total winnings) over your chosen period.
- Available periods: daily, weekly, and monthly.
- When your net loss reaches the configured threshold, your account is automatically restricted from placing new bets until the period resets.
- As with deposit limits, reducing a loss limit is immediate, while increasing one requires a 24-hour cooling-off period.
- Loss limits and deposit limits operate independently — you can and should use both simultaneously for maximum protection.
Need Help? Talk to Our Team
If you feel that gambling is negatively affecting your life, your finances, or your relationships, please reach out to the fb99 responsible gaming support team. We are here to help — not to judge. Our team is trained to listen, to explain your options, and to activate any protective tool on your account immediately upon request.
All responsible gaming communications are treated with complete confidentiality. Your request will never affect your ability to withdraw any balance you are owed, and our team will never pressure you to continue playing.
Email Subject Lines to Use
Use these exact subject lines for faster processing:
"URGENT — Self-Exclusion Request"
"DEPOSIT LIMIT REQUEST — [Username]"
"TIME-OUT REQUEST — [Username]"
"RESPONSIBLE GAMING — General Query"
"UNDERAGE ACCOUNT REPORT"
Response Times
Urgent self-exclusion requests: within 2 hours.
Deposit / loss / session limit requests: within 4 hours.
General responsible gaming queries: within 1 business day.
All responses are in English. Support hours are 09:00–23:00 BST, seven days a week including Eid and public holidays.
Age Verification & Protecting Minors
fb99 operates a strict 21+ age policy. The platform is not available to anyone under the age of 21, regardless of parental or guardian consent. During registration, all players are required to confirm their age and may be asked to submit identity documentation for verification purposes.
fb99 uses automated systems and manual review processes to detect accounts where the registered user may be under 21. Any account suspected of being held by a minor is immediately suspended pending a full identity review. If underage status is confirmed, the account is permanently closed and any deposited funds (excluding bonuses) are returned.
If you are a parent or guardian in Dhaka, Chittagong, Sylhet, or anywhere in Bangladesh and you are concerned that a minor in your household may have registered an fb99 account or accessed the platform, please contact us immediately. We take all such reports seriously and will investigate within 24 hours of a verified report.
Tips for Parents & Guardians
If you share a device or mobile number with younger family members, consider the following precautions to prevent underage access to gambling platforms:
- Enable parental controls or screen time restrictions on shared smartphones and tablets.
- Do not store your fb99 login credentials in your browser's autofill or in a shared notes app.
- Log out of your fb99 account after every session if you share a device.
- Educate young family members about the risks of gambling and the legal age restrictions in Bangladesh.
- Use a unique PIN or biometric lock on your mobile banking apps (bKash, Nagad, Rocket) to prevent unauthorised deposits.
fb99's Commitment to Fair & Safe Play
Our responsible gaming commitment goes beyond tools — it is built into how we operate every day.
SSL-Secured Platform
All data transmitted between your device and the fb99 platform is protected by industry-standard SSL encryption. Your personal details, bKash transaction data, and account information are never transmitted or stored in plain text. We conduct regular security reviews to ensure the integrity of our infrastructure.
Certified Fair Game Outcomes
All slot games, live casino tables, and virtual sports products available on fb99 are supplied by certified game providers — including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi — whose random number generators are independently tested and certified. fb99 does not manipulate game outcomes in any way.
Transparent Odds & RTP
fb99 publishes Return to Player (RTP) information for all slot games and provides clear, accurate odds for all sports betting markets including BPL cricket, T20 internationals, IPL, and football. We do not hide or misrepresent the house edge on any product. Understanding the odds is part of responsible gambling.
Responsible Marketing
fb99 does not target advertising at individuals who have self-excluded or set marketing opt-outs. Our promotional content — including seasonal campaigns around Eid, Pohela Boishakh, and BPL season — always includes responsible gaming messaging and the 21+ age reminder. We do not use misleading language that implies guaranteed wins.
Staff Training
Every member of the fb99 customer support team receives training in responsible gaming awareness. Our staff are equipped to recognise signs of problem gambling in player communications, respond with empathy and appropriate signposting, and escalate urgent cases to senior responsible gaming personnel for immediate action.
Player Wellbeing Reviews
fb99 conducts periodic automated reviews of player account activity to identify patterns that may indicate problem gambling — such as escalating deposit frequency, extended continuous play sessions, or frequent reactivation of accounts following time-outs. Players flagged by these reviews may receive a proactive wellbeing check from our team.
Enjoy fb99 — Within Your Limits
Now that you know how to stay in control, explore everything fb99 has to offer — from live BPL cricket betting to premium casino tables and the latest slots. Set your limits, play for fun, and remember: your wellbeing always comes first at fb99.