fb99 Frequently
Asked Questions

fb99 requires a valid government-issued photo ID for KYC verification — typically your National Identity Card (NID), passport, or driving licence. You may also be asked to provide proof of your registered mobile number or a selfie holding your ID. KYC verification is usually completed within 24 hours of document submission and is required before your first withdrawal can be processed.

The minimum age to register and play on fb99 is 21 years old. This applies to all players in Bangladesh without exception. If our team determines that an account is held by someone under 21, the account will be immediately suspended, and any deposited balance (excluding bonuses) will be returned.

To reset your fb99 password, click the "Forgot Password" link on the login page and enter your registered email address or mobile number. You will receive a password reset link or OTP code within a few minutes. Follow the instructions to set a new password. If you do not receive the reset email or SMS, check your spam folder or contact [email protected].

No — fb99 strictly allows only one account per person. Operating multiple accounts is a violation of the Terms and Conditions and may result in all associated accounts being permanently closed and balances forfeited. If you have accidentally created a duplicate account, contact [email protected] immediately to resolve the issue before it affects your standing.

To deposit via bKash on fb99, navigate to the Deposit section in your account, select bKash as your payment method, and enter the amount you wish to deposit. You will be shown a bKash merchant number and a reference code — open your bKash app, complete a "Send Money" or "Payment" transaction to that number using the reference code, then confirm the deposit on the fb99 platform. Funds are credited within 5–15 minutes.

bKash deposits on fb99 are typically credited to your Wallet within 5 to 15 minutes of the transaction being confirmed in your bKash app. During peak periods — such as BPL match days or major tournaments — processing can occasionally take up to 30 minutes. If your deposit has not appeared after 30 minutes, take a screenshot of your bKash transaction confirmation and contact fb99 support.

Yes, fb99 accepts both Nagad and Rocket for deposits and withdrawals. The process is the same as bKash — navigate to the Deposit or Withdrawal section, select Nagad or Rocket, and follow the on-screen instructions. Nagad and Rocket deposits are typically credited within 5–15 minutes. Withdrawals to Nagad or Rocket are processed within 1–3 business hours during our operating window of 09:00–23:00 BST.

The minimum deposit on fb99 is ৳500 BDT across all supported payment methods including bKash, Nagad, Rocket, Upay, and bank transfer. The minimum withdrawal is ৳1,000 BDT. Withdrawals below this threshold cannot be processed. There is no platform-side withdrawal fee on fb99, though your payment provider (bKash, Nagad, bank) may apply their own transaction fees on their end.

fb99 processes most withdrawal requests to bKash, Nagad, and Rocket within 1 to 3 business hours, provided your account is fully KYC-verified and the withdrawal is not flagged for routine security review. Bank transfers to Dutch-Bangla Bank, BRAC Bank, City Bank, or Islami Bank typically take 1–2 business days. First-time withdrawals may take slightly longer due to enhanced verification checks.

To bet on BPL cricket matches on fb99, navigate to the Cricket section from the main menu, select the Bangladesh Premier League market, and choose the match you want to bet on. Select your market (match winner, top batsman, total runs, etc.), enter your stake amount in BDT, review the odds, and confirm your bet. Bets can be placed before the match (pre-match) or during live play (in-play betting), subject to market availability.

fb99 offers a wide range of betting and gaming options including cricket betting (BPL, IPL, T20 World Cup, Bangladesh Tigers matches), live sports betting on football, kabaddi, and hockey, live casino tables (baccarat, roulette, blackjack, teen patti from providers like Evolution Gaming and Ezugi), online slots from Pragmatic Play and NetEnt, and specialty games such as HRG Live and Ways of the Qilin. Mobile play is fully supported.

Yes, fb99 is fully optimised for mobile play on Android and iOS devices in Bangladesh. You can access the complete platform — including all cricket betting markets, live casino games, slots, and account management — directly through your mobile browser at fb99bet.id without needing to download a separate app. The mobile interface is responsive and works well on popular devices used across Dhaka, Chittagong, Sylhet, and other cities.

The RTP on fb99 slot games varies by title and provider but generally ranges from 94% to 97% for games from certified suppliers such as Pragmatic Play, NetEnt, and Microgaming. RTP information for individual games is available within each game's information panel. All slot games on fb99 use independently certified random number generators — outcomes are genuinely random and not influenced by the platform.

For BPL and T20 international betting on fb99, standard cricket betting rules apply: a match must have a result declared by the official governing body for bets to stand. In cases of rain interruption or D/L method application, the official match result is used to settle bets. Match-winner markets require a minimum of one over per side to be completed for bets to stand. Specific market rules (top batsman, total sixes, etc.) are detailed in the market information panel before you place a bet.

fb99 offers a welcome bonus for new players on their first qualifying deposit. The bonus amount and percentage are displayed on the current promotions page and may vary based on active campaigns. To claim a welcome bonus, register your account, make a qualifying deposit of at least the minimum threshold stated in the promotion terms, and the bonus will be credited to your account automatically or via a promo code, as specified in the offer.

fb99 bonus wagering requirements specify how many times the bonus amount must be turned over in real bets before the bonus balance can be withdrawn. The exact wagering multiplier varies per promotion and is stated clearly in each offer's terms. For example, a 20x wagering requirement on a ৳1,000 bonus means you need to place ৳20,000 in qualifying bets before withdrawing bonus-derived winnings. Always read the full promotion terms before claiming any bonus.

Yes, fb99 periodically offers free spins promotions on selected slot games, typically tied to new game launches, seasonal events such as Eid or Pohela Boishakh, or as part of reload bonus packages. Free spins are credited to specific eligible games and expire within the period stated in the promotion terms. Any winnings from free spins are subject to the wagering requirements outlined in the relevant promotion.

Yes, fb99 runs seasonal promotions aligned with major events in Bangladesh — including BPL cricket season, IPL, T20 World Cup, Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh, and Victory Day (December 16). These campaigns may include enhanced odds on Bangladesh Tigers matches, deposit match bonuses, free spins on featured slots, or loyalty reward multipliers. All seasonal promotions are announced on the fb99 promotions page with full terms and conditions.

Yes — all fb99 bonuses carry an expiry date, which is stated in the individual promotion's terms and conditions. If you do not complete the wagering requirement within the specified period (typically 7–30 days depending on the offer), the bonus balance and any associated winnings will be removed from your account automatically. It is important to check the expiry date when claiming any bonus and plan your play accordingly.

fb99 is built on SSL-encrypted infrastructure, meaning all data transmitted between your device and the platform is protected against interception. Your personal information, financial transactions, and account credentials are stored securely and never shared with third parties without your consent. All games are supplied by certified providers with independently audited random number generators, ensuring fair outcomes on every bet and spin.

fb99 operates as an online betting platform serving Bangladeshi players. Players are responsible for understanding the local laws applicable to online gambling in their jurisdiction. fb99 does not make specific legal representations on behalf of individual users. What fb99 can confirm is that the platform uses SSL-secured infrastructure, certified fair-play game providers, and industry-standard responsible gaming tools to provide a safe and reliable environment.

To self-exclude from fb99, email [email protected] with the subject line "URGENT — Self-Exclusion Request" from your registered email address. Your account will be suspended within two hours of our team receiving the request. Self-exclusion periods available are 6 months, 1 year, 3 years, or permanent. During exclusion, all marketing communications are stopped and you cannot log in, deposit, or place bets. Self-exclusion cannot be reversed before the chosen period ends.

fb99 provides a full suite of responsible gaming tools accessible from your Account Settings, including: deposit limits (daily, weekly, monthly), loss limits, session time limits, Reality Check notifications, Time-Out (24 hours to 30 days), and self-exclusion (6 months to permanent). All tools are free to use. Reducing any limit takes immediate effect; increasing a limit requires a mandatory 24-hour cooling-off period to prevent impulsive changes.

The primary way to contact fb99 customer support is by emailing [email protected]. Our support team is available seven days a week from 09:00 to 23:00 Bangladesh Standard Time (BST, UTC+6), including Eid and public holidays. For urgent responsible gaming matters such as self-exclusion requests, include "URGENT" in your email subject line and our team will prioritise your request. Please include your registered username and a clear description of your query for the fastest response.