fb99 Privacy Policy — How We Protect Your Data

fb99 ("we", "our", "us") is committed to protecting the privacy of every individual who accesses or uses our online betting and gaming platform, accessible at fb99bet.id (the "Platform"). This Privacy Policy sets out how fb99 collects, uses, stores, shares, and safeguards your personal information when you register an account, make a deposit, place a bet, interact with our customer support team, or otherwise engage with any feature of the Platform.

This policy is written in plain English and is intended to be fully understandable by all players, including those based in Dhaka, Chittagong, Sylhet, Khulna, and other parts of Bangladesh who use the Platform. Where legal or technical terminology is unavoidable, we have provided explanations in context.

By registering an fb99 account or continuing to use the Platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, please discontinue your use of the Platform and contact support to request account closure.

For the purposes of this Privacy Policy, fb99 acts as the data controller in respect of the personal information collected from players through the Platform. As data controller, fb99 determines the purposes for which personal data is collected and the means by which it is processed.

All data-related enquiries, requests to exercise your rights, or concerns about how your information is being handled should be directed in writing to the fb99 support team:

• Contact method: Email only — [email protected]
• Subject line for data requests: "DATA REQUEST — [Your Username]"
• Response time: Within five (5) business days of a verified request.
• Support hours: Monday to Sunday, 09:00 – 23:00 BST (UTC+6)

fb99 does not operate a postal address for player correspondence. All formal data requests must be submitted via the email address above to ensure a complete and documented record is maintained.

fb99 collects the following categories of personal data from players. We collect only what is necessary and proportionate to the purposes described in this policy.

fb99 collects personal data through the following channels:

• Direct interaction: When you complete the account registration form, submit identity verification documents, make a deposit or withdrawal, place a bet, or contact our support team, you directly provide us with personal data.
• Automated technologies: As you interact with the Platform, we automatically collect Technical Data and Usage Data through server logs, session tracking, and platform analytics tools. This data is collected at an aggregate and individual level to maintain platform security and improve service delivery.
• Payment processors: When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or a bank transfer, the relevant payment processor shares transaction confirmation data with fb99 to enable crediting of your Wallet or processing of your withdrawal request.
• Identity verification partners: Where fb99 uses third-party KYC (Know Your Customer) verification services to authenticate player identity, those partners may share verification outcome data with fb99. fb99 does not receive raw document images from third-party KYC providers beyond what is necessary to confirm verification status.
• Cookies and similar technologies: The Platform uses cookies and similar tracking mechanisms to maintain session state, remember preferences, and analyse usage patterns. Please refer to Section 8 of this policy for full details of our cookies practices.

fb99 processes your personal data on the following legal bases, consistent with internationally recognised data protection principles:

• Contractual necessity: Processing your Identity Data, Contact Data, Financial Data, and Transaction Data is necessary for fb99 to fulfil its contractual obligations to you as a registered player — including registering your account, processing deposits and withdrawals, settling bets, and delivering customer support.
• Legal obligation: fb99 is required to collect and retain certain categories of data (including identity verification records and transaction histories) to comply with anti-money-laundering (AML) obligations and responsible gaming requirements applicable to online betting platforms operating in the Bangladesh market.
• Legitimate interests: fb99 processes Technical Data and Usage Data on the basis of its legitimate interest in maintaining platform security, detecting and preventing fraud, improving the quality of the Platform, and conducting responsible gaming monitoring activities. These interests are balanced against your privacy rights and do not override them.
• Consent: Where fb99 sends you promotional marketing communications, we do so on the basis of your prior consent, which you may withdraw at any time. Processing of non-essential cookies is also based on your consent, as described in Section 8.

fb99 uses the personal data we collect for the following specific purposes. We do not use your data for any purpose that is incompatible with the purpose for which it was originally collected without first seeking your consent.

• Account management: Creating, maintaining, and administering your fb99 account, including processing login events, updating account settings, and handling account security.
• Payment processing: Verifying deposit transactions received via bKash, Nagad, Rocket, Upay, and bank transfer; processing withdrawal requests to your nominated payment method; and maintaining accurate Wallet balance records.
• Identity and age verification: Confirming that you meet the 21+ age eligibility requirement and verifying your identity in accordance with KYC obligations. fb99 enforces a zero-tolerance policy on underage gambling.
• Bet settlement and game delivery: Recording bets placed, communicating bet outcomes, delivering live casino and slots game sessions, and processing winnings credits to your Wallet.
• Fraud prevention and security: Monitoring account activity to detect unusual patterns that may indicate fraud, multi-accounting, money laundering, or the use of automated betting software.
• Responsible gaming: Analysing your usage patterns to identify potential signs of problem gambling behaviour. Where such patterns are detected, fb99 may proactively contact you to offer responsible gaming tools or information. This processing is carried out in your interest and is not used for commercial profiling.
• Customer support: Responding to your enquiries, resolving complaints, and maintaining records of support interactions for quality assurance and legal compliance purposes.
• Legal and regulatory compliance: Retaining records as required by applicable law and responding to requests from law enforcement or regulatory authorities where legally obligated to do so.
• Platform improvement: Using aggregated and anonymised usage data to improve the functionality, design, and content of the Platform. No individually identifiable data is used in this context without further anonymisation.
• Marketing communications: Where you have given consent, sending you promotional emails or on-platform notifications about bonuses, seasonal promotions (such as Eid or BPL season offers), and new game releases. This is strictly opt-in.

fb99 does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Game providers: Third-party game studios including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe receive session-level data (such as player identifier, bet amount, and game outcome) necessary to deliver their games within the fb99 Platform. These providers do not receive your full name, contact details, or payment information.
• Payment processors: bKash, Nagad, Rocket, Upay, and banking partners receive the minimum financial data required to process your deposit or withdrawal transaction. fb99 does not share betting history or game usage data with payment partners.
• Identity verification providers: Third-party KYC verification services may process your identity documentation to confirm your age and identity. These providers are bound by strict data-processing agreements and are not permitted to use your data for any purpose other than identity verification on behalf of fb99.
• Law enforcement and regulatory authorities: fb99 may be required by applicable Bangladeshi law or by a valid legal order to disclose player data to law enforcement agencies, financial intelligence units, or other authorised government bodies. We will only make such disclosures where we are legally obligated to do so, and we will notify the affected player wherever legally permissible.
• Professional advisers: fb99's legal advisers, auditors, and accountants may have access to personal data to the extent necessary to provide their professional services, subject to strict confidentiality obligations.

fb99 uses cookies — small text files stored on your device — and similar tracking technologies to enable the Platform to function correctly, to maintain your login session, and to improve your experience over time. The following types of cookies may be set when you use the Platform:

You can manage your cookie preferences at any time through your browser settings. Most browsers allow you to view, delete, and block cookies. Please note that blocking strictly necessary cookies will prevent the Platform from functioning correctly and may result in your inability to log in or place bets.

fb99 does not use third-party advertising cookies or participate in cross-site advertising tracking networks.

fb99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security practices include:

• SSL/TLS encryption: All data transmitted between your device and our servers is encrypted using industry-standard TLS (Transport Layer Security) protocols. The padlock icon in your browser address bar confirms that your connection to fb99bet.id is secure.
• Encrypted data storage: Sensitive personal data — including password hashes and financial identifiers — is stored in encrypted form on our servers. Passwords are never stored in plain text.
• Access controls: Access to personal data within fb99's internal systems is restricted on a strict need-to-know basis. Only personnel whose role specifically requires access to player data are granted the relevant system permissions.
• Session security: fb99 automatically terminates inactive user sessions after a defined period to reduce the risk of unauthorised access from unattended devices.
• Breach response: In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, fb99 will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.

fb99 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as general guidance:

• Account and identity data: Retained for the duration of your active account, plus a minimum of five (5) years following account closure, in accordance with anti-money-laundering record-keeping requirements applicable in the Bangladesh financial services sector.
• Transaction and betting records: Retained for a minimum of five (5) years following the date of the transaction or event, consistent with standard financial record-keeping practices and dispute resolution requirements.
• Support communications: Retained for three (3) years following the resolution of the relevant support interaction, to support quality assurance and to provide a record in the event of a later dispute.
• Marketing consent records: Retained for the duration of your consent, plus two (2) years following withdrawal of consent, to enable fb99 to demonstrate compliance with consent-based marketing obligations.
• Technical and usage data: Retained in aggregate form for up to two (2) years. Individual-level technical data (e.g., IP address logs) is retained for twelve (12) months and then deleted or anonymised.

Where personal data is no longer required for any of the above purposes and no legal obligation requires its continued retention, fb99 will delete or securely anonymise the data in a timely manner.

As an fb99 player, you hold the following rights in respect of the personal data we hold about you. These rights are available to all registered players regardless of location within Bangladesh. To exercise any of these rights, write to us at [email protected] with the subject line "DATA REQUEST — [Your Username]".

The fb99 Platform is strictly intended for adults aged 21 years and above. fb99 does not knowingly collect personal data from individuals under the age of 21, and the Platform is not designed to be attractive to or accessible by minors.

During the registration process, all applicants are required to confirm that they are at least 21 years of age. Where fb99 has reasonable grounds to believe that a registered player is under 21 — whether identified through our identity verification process, self-disclosure, or third-party reporting — we will immediately:

• Suspend access to the account pending a full age verification review.
• Withhold any pending withdrawals until the review is complete.
• If underage status is confirmed, permanently close the account and return any deposited funds (excluding bonuses) in accordance with our responsible gaming obligations.
• Delete all personal data associated with the minor's account as soon as legally permissible.

The fb99 Platform may contain links to or integrations with third-party services, including game provider interfaces (such as Evolution Gaming's live casino lobby or Pragmatic Play's slots portal), payment gateway interfaces (such as bKash or Nagad), and identity verification tools. When you interact with these third-party interfaces, you are subject to the privacy policies of those respective providers, not this fb99 Privacy Policy.

fb99 does not control the data collection or privacy practices of any third-party service and accepts no responsibility or liability for those practices. We encourage you to review the privacy policies of any third-party services you interact with via or in connection with the fb99 Platform.

If you have concerns about how a specific game provider or payment partner handles your data, please contact that provider directly using the contact information in their own privacy policy.

fb99 may send you promotional communications — including emails and on-platform notifications — about bonuses, deposit match offers, free bet promotions, seasonal campaigns (such as Eid, Pohela Boishakh, BPL season, and T20 tournament specials), and new game releases from providers such as Pragmatic Play, Evolution Gaming, and Spribe. We will only send you marketing communications where you have explicitly opted in to receive them.

You may withdraw your marketing consent and opt out of promotional communications at any time through one of the following methods:

• Via account settings: Navigate to your fb99 account notification preferences and disable the "Promotional Communications" toggle.
• Via email: Send a written opt-out request to [email protected] with the subject line "MARKETING OPT-OUT — [Your Username]". We will action your request within two (2) business days.

Please note that transactional communications — such as deposit confirmations, withdrawal notifications, bet settlement results, and security alerts — are not classified as marketing communications. These messages are sent regardless of your marketing preferences because they relate directly to your account activity and cannot be disabled.

fb99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the structure of the Platform. The revised policy will be published at fb99bet.id/privacy-policy with an updated "Last Updated" date at the top of the document.

Where a change to this Privacy Policy is material — for example, where we introduce a new category of data collection, a new purpose for processing, or a new category of third-party data recipient — fb99 will provide reasonable advance notice to registered players via the email address associated with their account. For non-material changes (such as clarifications of existing language), publication of the updated policy on the Platform constitutes sufficient notice.

Your continued use of the fb99 Platform following the publication of any updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with any amendment, you should discontinue your use of the Platform and may request account closure by contacting support.

If you have any questions, concerns, or requests relating to this Privacy Policy or fb99's handling of your personal data, please contact the fb99 support team using the details below. All privacy-related correspondence must be submitted in writing via email to ensure a complete and documented record is maintained.

• Email (plain text — not a link): [email protected]
• Subject line for data requests: "DATA REQUEST — [Your Username]"
• Subject line for privacy concerns: "PRIVACY CONCERN — [Brief Description]"
• Response time: Within five (5) business days of a verified request.
• Support hours: Monday to Sunday, 09:00 – 23:00 BST (UTC+6)
• Language of correspondence: English only.

fb99 does not provide telephone support. All formal privacy requests and data rights enquiries must be submitted in writing via email. We acknowledge all formal privacy requests within two (2) business days and aim to resolve them fully within five (5) business days.